Subscription Terms

Last updated: October 19, 2026

A little clarity before the Adventures begin.

These Subscription Terms apply to Classic Play subscriptions purchased from WUVO INC., an Ontario corporation. Together with the purchase details shown at checkout, they explain your payments, commitment, renewals and options when plans change.

By completing a subscription purchase, you agree to these terms and the applicable policies presented before you order. Browsing our website does not create a subscription.

1. Choose Their Adventure Plan

Monthly Flex — $59.99 CAD per box
Billed monthly, with no long-term commitment. Cancel before your next billing date to stop the next renewal.

6 Adventures — $56.99 CAD per box
Billed monthly for an initial commitment of six paid Adventures. The scheduled commitment totals $341.94 before taxes and any applicable offer.

12 Adventures — $53.99 CAD per box
Billed monthly for an initial commitment of twelve paid Adventures. The scheduled commitment totals $647.88 before taxes and any applicable offer.

Six- and twelve-Adventure plans are paid monthly, not charged in full upfront. Early cancellation is explained below.

All prices are in Canadian dollars. Applicable taxes are shown before payment. Standard shipping on Classic Play subscription boxes is free across Canada.

2. How Payments Work

Your first payment is collected when you complete checkout. By subscribing, you authorize WUVO and its payment provider to collect the recurring monthly payments disclosed for your selected plan, including the Monthly Flex continuation described below.

Your upcoming billing dates are available through Manage Subscription. An approved skip changes the schedule.

If a first-box offer is available and applied to your order, its conditions will be shown before purchase. Unless expressly stated otherwise, it applies only to the first box. Following boxes are charged at your plan’s regular price.

3. After Six or Twelve Adventures

Once you complete your initial six or twelve paid Adventures, your subscription automatically continues as Monthly Flex at $59.99 CAD per box, plus applicable taxes, billed monthly, unless you cancel or actively choose another commitment plan.

You will not automatically enter another six- or twelve-Adventure commitment.

To stop the next monthly renewal after completing your commitment, cancel through Manage Subscription before your next billing date.

4. Too Many Toys on the Runway?

You can skip an upcoming monthly delivery on Monthly Flex, 6 Adventures or 12 Adventures.

Arrange your skip through Manage Subscription before your next billing date. You will not receive or be charged for that skipped delivery.

For six- and twelve-Adventure plans, a skip moves your schedule forward. It does not count toward, or reduce, your paid Adventure commitment.

If the skip option is unavailable, email support@wuvo.ca before your next billing date so we can help.

5. When Plans Change

Monthly Flex: Cancel through Manage Subscription before your next billing date. There is no early-cancellation adjustment.

After completing six or twelve paid Adventures: You can cancel your ongoing monthly subscription before its next billing date.

During a six- or twelve-Adventure commitment: Email support@wuvo.ca to arrange an early cancellation.

Where permitted by law, you’ll pay the difference between the regular Monthly Flex price disclosed when you subscribed and the discounted amount paid for boxes already received, including any first-box offer. Applicable taxes apply.

We calculate this adjustment manually and explain it before arranging payment. We do not charge for the remaining future Adventures as an early-cancellation penalty.

An order already charged is handled separately under our Cancellation Policy and Returns & Refunds Policy. Cancelling future renewals does not automatically refund that order.

No adjustment applies where you have a statutory right to cancel without that charge.

6. Keep Their Details Up to Date

Please keep your contact information, shipping address and pup’s size, play style and treat information accurate.

Use the available controls in Manage Subscription, or email support@wuvo.ca if a detail cannot be edited.

Make changes before your next billing date. Updating your subscription does not necessarily update an order already created. Contact us promptly about an order that has already been charged.

7. A Payment Needs Attention?

If a payment fails, we may contact you to request an update through a secure payment link or subscription-management option.

A failed payment does not count as a paid Adventure or automatically cancel your subscription. Shipment depends on successful payment.

Never send full card details, security codes or account passwords by email or through our contact form.

8. What Arrives in Their Box

Classic Play follows a connected monthly Adventure. Themes, designs, toys, accessories and treats can change from month to month.

Your dog’s size, usual play style and treat information guide our selection. This does not mean every item is individually customized or guaranteed suitable for every allergy.

If you select No Treats, or we cannot offer an available treat match based on the information you provide, we include an additional toy instead.

Always check ingredient labels and follow the product guide, packaging and hangtags. Supervise play, inspect items regularly and remove damaged toys.

If an availability issue would materially change your confirmed order, we’ll explain the options rather than send a materially different or lower-value order without your agreement.

9. Getting Their Adventure Home

Standard shipping is free across Canada for Classic Play subscription boxes.

In-stock orders dispatch within one business day after payment is confirmed. Orders placed on Friday at or after 12 noon Eastern Time, or over the weekend, ship on Monday—or the next business day if Monday is a public holiday.

Pre-orders follow the dispatch window shown before purchase. Dispatch time is separate from carrier delivery time.

Our Shipping Policy explains tracking, address changes and delivery concerns. Our Returns & Refunds Policy explains help with damaged, missing, incorrect or defective items.

10. Changes to Your Subscription Terms

We will not change your agreed base price during the initial commitment without your consent or another lawful basis.

For material changes affecting an existing subscription, including future pricing or billing changes, we’ll provide advance notice and obtain any consent required by law.

Changes will not be applied retroactively to completed purchases. Simply browsing our website does not authorize a new charge.

If WUVO cannot continue providing your subscription, we’ll explain what happens next and refund payments for orders we cannot fulfil. We will not impose an early-cancellation adjustment because WUVO ends the service.

11. Your Rights Stay With You

These terms work alongside our Terms of Service, Cancellation Policy, Shipping Policy, Returns & Refunds Policy and Privacy Policy.

Nothing here removes a consumer right, warranty or remedy that cannot legally be excluded. Mandatory consumer protections apply if they conflict with these terms.

12. Need a Helping Paw?

For subscription questions or help accessing your account, email support@wuvo.ca.

WUVO INC.
72 Victoria Street South
Kitchener, Ontario N2G 4Y9
Canada