Questions before their first Adventure?

WUVO is a monthly dog-box Adventure for Extra Small, Small and Medium adult dogs. Each month brings a new theme, purposeful toys, treats and collectible details for you and your dog to discover together.

Each Adventure includes a Sidekick companion toy, a Mission discovery toy, one ChewMatch, a Theme Extra, one treat bag, an Adventure Stamp and an Adventure/Product Guide Card. Your dog’s first box also includes their personalized WUVO Pawport. Designs and featured products change with each monthly Adventure.

Every month brings a new theme connecting the toys, Theme Extra, Adventure Stamp and guide card. Their first stop is Pawport Station—WUVO’s very first Adventure.

It’s your dog’s own little keepsake for collecting their monthly Adventure Stamps. Their personalized Pawport arrives with their first box only. Keep it ready for every new Adventure!

Classic Play is designed for Extra Small, Small and Medium adult dogs with Very Gentle, Gentle or Moderate play styles. It isn’t designed for large dogs or power chewers. Visit our Size & Play Style Guide for help choosing your dog’s size and usual play style.

ChewMatch is the toy selected with your dog’s size and usual play style in mind. Each box includes one ChewMatch, giving them a way to enjoy the monthly Adventure that considers how they like to play.

Every dog explores the same monthly Adventure. Your dog’s size and play style help guide their ChewMatch, while the treat considerations you share help guide their treat selection. The other items follow the shared monthly theme.

Each subscription is linked to one dog’s profile and provides one monthly box. If you’d like each dog to receive their own Adventure based on their individual profile, set up a separate subscription for each dog.

Yes—one treat bag is included as standard. The featured treat may change with each monthly Adventure, and the ingredient considerations you share help guide which available treat is included.

The questionnaire lets you share ingredient considerations rather than choose an individual treat. We use those notes to help select from the treats available for that month’s Adventure.

Yes. Select “No treats, please” in the Get WUVO questionnaire, and we’ll replace the treat bag with one additional toy. We also make this substitution if none of that month’s available treats matches the ingredient considerations saved in your dog’s profile.

You can find the featured treat and its ingredients on the current Adventure page. Always check the complete ingredient label on the package before serving a treat, as products and ingredients may change.

No dog toy is indestructible. Always supervise play, inspect toys regularly and retire damaged toys. Follow the care and play instructions supplied with each product, and visit Safety & Supervised Play for more guidance.

Both plans are billed monthly. The 6 Adventures plan commits to six paid Adventures at $56.99 CAD each. The 12 Adventures plan commits to twelve paid Adventures at $53.99 CAD each. These are ongoing monthly payments toward your selected commitment, rather than one upfront payment.

Visit Subscription Help for guidance on managing your WUVO subscription. If you need assistance, email support@wuvo.ca.

After you complete your six or twelve paid Adventures, your subscription continues month-to-month at the Monthly Flex price of $59.99 CAD per Adventure, plus applicable taxes. A new long-term commitment doesn’t begin automatically. You can cancel before your next billing date through Manage My Subscription.

A little more playtime with this box? You can skip a delivery on Monthly Flex, 6 Adventures or 12 Adventures through Manage My Subscription before your next billing date. You won’t be charged for the skipped delivery. On a 6- or 12-Adventure plan, skipping moves your schedule forward—you still complete the number of paid Adventures you chose.

On Monthly Flex, you can cancel through Manage My Subscription before your next billing date. For an early cancellation on 6 Adventures or 12 Adventures, email support@wuvo.ca. We’ll explain the adjustment between the regular Monthly Flex price and the discounted amount paid for boxes already received, including any first-box offer, plus applicable taxes. You won’t be charged for the remaining unshipped Adventures. Cancelling stops future renewals; it doesn’t automatically refund an order already charged.

Email support@wuvo.ca with your order number and a short description of the problem. Include photos if an item arrived damaged or incorrect. We’ll review the details and explain the next steps. You can also visit Shipping Policy and Return & Refund Policy for more information.

We don’t accept change-of-mind returns for shipped subscription boxes, opened treats or personalized items. If something arrives damaged, defective or incorrect, or you have a delivery problem, contact support@wuvo.ca so we can review the issue.

We aim to dispatch your first box within one business day of your order. Future subscription boxes are scheduled to ship around one month after the previous dispatch. We ship on business days only. Orders placed after noon on Friday are scheduled for Monday, or the next business day if Monday is a holiday. Delivery time starts after dispatch and varies by destination.

Once your shipping label is created, we’ll email your tracking link. Tracking may initially show that the carrier is waiting for your parcel—it updates as your box enters the delivery network. Can’t find the email? Check your spam folder or contact support@wuvo.ca with your order number.

Yes! Standard shipping is free across Canada for every Classic Play subscription box. Once your box is ready to ship, we’ll email your tracking link so you can follow their Adventure to your door.

Use the Contact Us form or email support@wuvo.ca. We’ll reply as soon as we can.